Terms of Service

Last Updated: 03/08/2026

1. Overview

Welcome to Zontrek Private Limited (“Zontrek”, “Company”, “we”, “our”, or “us”).

These Terms of Service govern your access to and use of our website, online store, mobile interfaces, products, services, and related tools (collectively referred to as the “Services”).

The Services are powered by Shopify, which provides the e-commerce infrastructure enabling us to operate our online store.

By accessing or using our Services, you agree to be bound by:

If you do not agree with these Terms, you must not access or use our Services.

2. Eligibility and Account Responsibility

By using this website, you represent and warrant that:

  • you are at least 18 years of age, or accessing the Services under the supervision of a legal guardian
  • you are legally capable of entering into a binding contract under applicable Indian laws

When creating an account or placing an order, you agree to:

  • provide accurate, current, and complete information
  • maintain the confidentiality of your account credentials
  • be responsible for all activities occurring under your account

Zontrek reserves the right to suspend or terminate accounts suspected of:

  • fraudulent activity
  • misuse
  • violation of these Terms

Accounts may not be transferred, sold, or assigned without prior written consent.

3. Products and Product Information

We make reasonable efforts to ensure product descriptions, images, and specifications are accurate.

However:

  • product colors may vary due to device display settings
  • minor variations in design, packaging, or appearance may occur
  • product availability is subject to change without notice

Zontrek reserves the right to:

  • modify or discontinue products at any time
  • limit quantities purchased by any customer
  • restrict sales based on geographic region or customer history

All purchases are subject to availability and acceptance by the Company.

4. Orders and Order Acceptance

When you place an order, it constitutes an offer to purchase products.

Your order is considered accepted only when the Company confirms dispatch or shipment.

Zontrek reserves the right to:

  • cancel or refuse orders at its discretion
  • cancel orders suspected of fraud, reselling, or misuse of promotional offers
  • limit quantities or restrict multiple orders from the same customer

If an order is cancelled after payment, the refund will be processed in accordance with the applicable refund policy.

Customers agree that purchases are intended for personal use and not for commercial resale unless explicitly permitted.

5. Pricing and Payment

  • All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
  • Prices may change without prior notice.

Customers agree that:

  • they are authorized to use the selected payment method
  • payment obligations will be honored by the payment provider

Zontrek reserves the right to cancel orders in case of pricing errors due to technical or human issues.

6. Shipping and Delivery

Shipping and delivery timelines are indicative estimates and not guaranteed.

Once products are handed over to the logistics carrier, risk and title may transfer to the customer subject to applicable law.

Zontrek is not liable for delays caused by:

  • courier partners
  • government restrictions
  • natural disasters
  • force majeure events
  • operational disruptions

Further details are available in our Shipping & Delivery Policy.

7. Promotions, Discounts and Offers

Promotions including coupons, BOGO offers, discounts, or campaigns are subject to separate promotional terms.

Zontrek reserves the right to:

  • modify or withdraw promotions without prior notice
  • cancel orders where promotions are misused
  • restrict promotional benefits for accounts suspected of abuse

Promotions cannot be exchanged for cash unless explicitly stated.

8. Intellectual Property Rights

All content on the website, including:

  • trademarks
  • brand names
  • product designs
  • text
  • graphics
  • images
  • logos
  • software

is the intellectual property of Zontrek Private Limited or its licensors.

Unauthorized use, reproduction, modification, or commercial exploitation is strictly prohibited.

9. Third-Party Services and Tools

The website may provide access to third-party services such as:

  • payment gateways
  • logistics partners
  • external tools

Zontrek does not control or guarantee the performance of such services and shall not be liable for their actions.

Your interactions with third parties are governed by their respective terms and policies.

10. User Content and Feedback

If you submit reviews, feedback, suggestions, or other content:

  • you grant Zontrek a perpetual, worldwide, royalty-free license to use, publish, reproduce, and distribute such content
  • such use may be for marketing, operational, or commercial purposes

Zontrek reserves the right to remove content considered:

  • inappropriate
  • unlawful
  • defamatory
  • misleading

11. Prohibited Uses

Users may not use the Services for:

  • fraudulent or unlawful purposes
  • violating intellectual property rights
  • distributing malware or malicious code
  • harassment, abuse, or impersonation
  • data scraping, crawling, or automated extraction

Violation may result in:

  • account suspension
  • order cancellation
  • legal action

12. Disclaimer of Warranties

The Services and all products are provided on an “as is” and “as available” basis, except as required under applicable law.

Zontrek does not guarantee that:

  • the Services will be uninterrupted or error-free
  • product images perfectly match actual products
  • the website will always be free from technical issues

13. Limitation of Liability

To the maximum extent permitted by law:

  • Zontrek shall not be liable for indirect, incidental, punitive, or consequential damages
  • total liability shall not exceed the value of the product purchased

14. Indemnification

You agree to indemnify and hold harmless Zontrek, its:

  • directors
  • employees
  • affiliates
  • partners

against any claims, losses, damages, liabilities, or expenses arising from:

  • violation of these Terms
  • misuse of the Services
  • breach of applicable laws

15. Force Majeure

Zontrek shall not be liable for failure or delay caused by events beyond reasonable control, including:

  • natural disasters
  • war
  • government restrictions
  • strikes
  • internet outages
  • logistics disruptions

16. Termination

Zontrek may suspend or terminate access to the Services if a user:

  • violates these Terms
  • engages in fraudulent or abusive conduct

Termination does not affect rights or obligations that arose prior to termination.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India, including the Consumer Protection Act, 2019.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts located in Agra, Uttar Pradesh, India, unless otherwise required under applicable consumer protection laws.

18. Changes to Terms

Zontrek reserves the right to modify or update these Terms at any time.

Updated Terms will be posted on the website, and continued use of the Services constitutes acceptance of the revised Terms.

19. Contact Information

For any questions or concerns:

ZONTREK PRIVATE LIMITED
6/168 Fatak Moti Katra
Agra – 282003, Uttar Pradesh, India

📧 crm@zontrek.com
📞 +91-8267883158

CIN: U152000UP2025PTC221069
GSTIN: 09AACCZ6086A127