Partial COD Payment Policy

1. Introduction

At Zontrek.com, we strive to provide a reliable and transparent shopping experience for our customers.

To reduce fraudulent or non-genuine orders and ensure smooth order fulfilment, we may require a 10% advance payment for all Cash on Delivery (COD) orders.

  • This advance amount is not an additional fee
  • It is adjusted against the total order value
  • The remaining balance must be paid at the time of delivery

By placing a COD order on our Website, you agree to the terms outlined in this policy.

2. Why Do We Require a Partial COD Payment?

2.1 Preventing Fake or Non-Genuine Orders

A small advance payment helps ensure that orders are placed by genuine customers and reduces misuse of COD services.

2.2 Covering Initial Logistics Costs

Shipping, packaging, and logistics expenses are incurred when processing and dispatching orders. The advance payment helps partially cover these costs if an order is refused or returned.

2.3 Efficient Order Processing

Partial payments help us prioritize genuine orders and maintain efficient inventory and logistics operations.

3. Key Terms and Conditions

  • A 10% advance payment may be required to confirm COD orders
  • The advance payment will be adjusted against the total order value
  • The remaining amount must be paid to the delivery partner at the time of delivery

If:

  • a customer refuses delivery
  • is unavailable
  • or fails to pay the balance

👉 the advance payment will not be refunded

Additional conditions:

  • Orders may be cancelled or restricted for customers with repeated refusal of deliveries or excessive RTO (Return to Origin) history
  • Zontrek Private Limited reserves the right to disable COD for certain customers, locations, or orders at its sole discretion

4. Refund and Cancellation Conditions

4.1 Order Cancellation Before Dispatch

If a COD order is cancelled before it is processed or shipped:

  • the advance payment may be refunded to the original payment method, or
  • issued as store credit (subject to verification)

4.2 Refusal of Delivery

If a customer refuses to accept the order:

  • the advance payment will be treated as a logistics and handling charge
  • and will not be refunded

4.3 RTO (Return to Origin) Orders

Orders returned due to:

  • incorrect address
  • customer unavailability
  • refusal to accept delivery

may result in:

  • forfeiture of the advance payment
  • restriction of future COD orders

4.4 Damaged or Incorrect Products

If a product is delivered damaged, defective, or incorrect:

  • customers must contact support within 24–48 hours of delivery

After verification, Zontrek may provide:

  • replacement
  • store credit
  • refund

as per the Return & Refund Policy.

5. Frequently Asked Questions (FAQs)

5.1 Is the 10% payment an additional fee?

No. It is part of the total order value and is adjusted in the final payable amount.

5.2 Why is an advance required for COD orders?

It helps ensure genuine purchases and reduces cancellations, refusals, and logistics losses.

5.3 When do I pay the remaining amount?

The remaining balance must be paid to the delivery partner at the time of delivery.

5.4 Is the advance payment refundable?

It is non-refundable if delivery is refused or the order is returned due to customer-related reasons.

5.5 What if I receive a damaged or wrong product?

Contact customer support within 24–48 hours. After verification, we will assist as per our policy.

5.6 Will I receive confirmation after payment?

Yes. You will receive confirmation via email or SMS with payment details and the remaining amount.

5.7 Can I cancel my order after paying the advance?

  • If cancelled before dispatch → refund/store credit may be provided
  • If shipped and refused → advance will not be refunded

5.8 What if I am unavailable during delivery?

Courier partners generally attempt delivery 2–3 times. Customers are advised to track shipments and coordinate with the courier.

6. Limitation of COD Availability

Zontrek Private Limited reserves the right to:

  • disable COD for certain PIN codes or high-risk locations
  • restrict COD for customers with repeated RTO or refusal history
  • convert COD orders to prepaid orders for operational or fraud-prevention reasons

7. Jurisdiction & Dispute Resolution

This Policy shall be governed and construed in accordance with the laws of India.

Any dispute, claim, or controversy shall be subject to the exclusive jurisdiction of the competent courts located in Agra, Uttar Pradesh, India.

Before initiating legal proceedings, customers agree to first contact Zontrek Private Limited to attempt an amicable resolution within 30 days from the date of raising the complaint.

8. Contact Information

For any questions or assistance:

ZONTREK PRIVATE LIMITED
6/168 Fatak Moti Katra
Agra – 282003, Uttar Pradesh, India

📧 crm@zontrek.com
📞 +91-8267883158

Customer Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM