Terms and Conditions

1. Introduction

Welcome to the official website operated by Zontrek Private Limited (“Zontrek”, “Company”, “we”, “our”, or “us”).

These Terms and Conditions govern your access to and use of our website, including all content, products, services, features, and functionalities (collectively referred to as the “Website” or “Services”).

By accessing, browsing, or using this Website, you agree to be legally bound by:

If you do not agree with these Terms, you should discontinue use of the Website immediately.

2. Eligibility to Use the Website

By using this Website, you represent and confirm that:

  • you are at least 18 years of age or using the Website under supervision of a parent or legal guardian
  • you are legally capable of entering into binding contracts under applicable Indian law
  • all information provided by you is accurate and complete

Zontrek reserves the right to:

  • refuse service
  • terminate accounts
  • cancel orders

if any information is inaccurate or suspected to be fraudulent.

3. Website Content and Information

The content on this Website is provided for general information and shopping purposes only.

While we strive for accuracy, the Company does not guarantee the:

  • completeness
  • reliability
  • accuracy

of any information, including product descriptions, images, pricing, or availability.

Zontrek reserves the right to:

  • modify website content at any time
  • correct errors or inaccuracies
  • update product information without prior notice

4. Products and Pricing

All products listed on the Website are subject to availability.

Zontrek reserves the right to:

  • limit product quantities
  • discontinue products at any time
  • modify pricing or specifications without notice

Prices are displayed in Indian Rupees (INR) and may include applicable taxes unless otherwise stated.

In case of pricing errors or technical issues, the Company may cancel or modify orders even after confirmation.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase.

An order is accepted only after dispatch confirmation.

Zontrek reserves the right to:

  • cancel or refuse any order
  • cancel orders suspected of fraud, misuse, or resale
  • limit orders from the same user or account

If cancelled after payment, refunds will be processed as per the applicable refund policy.

6. Payment Terms

Customers agree to provide accurate payment details and authorize the Company to charge the applicable amount.

Zontrek may verify transactions before processing to prevent fraud.

Accepted Payment Methods

  • online payment gateways
  • debit cards
  • credit cards
  • UPI
  • Cash on Delivery (subject to eligibility)

7. Shipping and Delivery

Delivery timelines shown on the Website are estimates only.

Zontrek shall not be responsible for delays caused by:

  • courier partners
  • natural disasters
  • government restrictions
  • logistical disruptions

Further details are available in the Shipping & Delivery Policy.

8. Intellectual Property Rights

All Website content, including:

  • text
  • graphics
  • images
  • product designs
  • logos
  • trademarks
  • website layout

is the intellectual property of Zontrek Private Limited or its licensors.

Unauthorized use, reproduction, or distribution is strictly prohibited and may lead to legal action.

9. Third-Party Links

The Website may contain links to third-party websites.

Zontrek:

  • does not control or endorse third-party content
  • is not responsible for their policies or practices

Use of such websites is at the user’s own risk.

10. Prohibited Use

Users shall not use the Website for:

  • fraudulent or unlawful purposes
  • transmitting malware or harmful software
  • violating intellectual property rights
  • impersonating any person or entity
  • scraping or extracting Website data without authorization

Violation may result in:

  • account suspension
  • termination
  • legal action

11. Limitation of Liability

To the maximum extent permitted under applicable law:

  • Zontrek shall not be liable for indirect, incidental, or consequential damages
  • total liability shall be limited to the amount paid for the product

12. Indemnification

You agree to indemnify and hold harmless Zontrek, its:

  • directors
  • employees
  • affiliates
  • partners

against any claims, losses, damages, liabilities, or expenses arising from:

  • violation of these Terms
  • misuse of the Website
  • breach of applicable laws

13. Force Majeure

Zontrek shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • natural disasters
  • war or civil unrest
  • government restrictions
  • internet or technical disruptions
  • logistics interruptions

14. Changes to Terms

Zontrek reserves the right to modify these Terms at any time.

Updated Terms will be posted on the Website, and continued use constitutes acceptance.

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India, including the Consumer Protection Act, 2019.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Agra, Uttar Pradesh, India, unless otherwise required under applicable law.

16. Dispute Resolution

Before initiating legal proceedings, customers agree to first contact Zontrek Private Limited to attempt an amicable resolution within 30 days from the date of raising the complaint.

17. Contact Information

For any questions regarding these Terms:

ZONTREK PRIVATE LIMITED
6/168 Fatak Moti Katra
Agra – 282003, Uttar Pradesh, India

📧 crm@zontrek.com
📞 +91-8267883158