गोपनीयता धोरण

Zontrek Private Limited


Last Updated: 24-02-2026

Cookies Notice

This Privacy Policy should be read together with our Cookie Policy.

We use cookies and similar technologies to operate and improve our Website in a limited and proportionate manner. For detailed information about the types of cookies used, their purposes, and user controls, please refer to our Cookie Policy.

1. Introduction

This Privacy Policy describes how Zontrek Private Limited (“Company”, “Zontrek”, “We”, “Us”, “Our”) collects, uses, processes, stores, shares, and protects personal information when you access or use https://www.zontrek.com (“Website”), including our mobile or online store, social media stores, marketplaces, or any related services (collectively, the “Services”).

Our store is hosted on Shopify Inc., which provides the e-commerce infrastructure enabling us to offer products and services.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree, please discontinue use of our Services.

2. Personal Information We Collect

We may collect personal information directly or indirectly, including:

2.1 Identity & Contact Information

  • Name, phone number, email address
  • Billing and shipping address
  • Account login details
  • Communication records with customer support

2.2 Payment & Transaction Information

  • Payment method details (processed securely via payment gateways)
  • Transaction history and order details
  • Refund and return records

Note: We do not store full card details. Payments are handled by certified payment processors.

2.3 Device & Technical Information

  • IP address, browser type, device identifiers
  • Cookies and limited usage data
  • Approximate location based on IP

2.4 Behavioural & Shopping Data

  • Products viewed, cart additions, purchases
  • Wishlist and browsing activity

2.5 Communications & Feedback

  • Reviews, complaints, customer queries
  • Survey responses and feedback

We may also generate limited inferred data for fraud detection, service improvement, and operational optimisation.

3. How We Collect Data

We collect personal data:

  • Directly from you (orders, accounts, inquiries)
  • Automatically via cookies and similar technologies
  • From Shopify and payment partners
  • From logistics providers
  • From service providers supporting operations
  • From publicly available lawful sources

4. Purpose of Data Use

We process personal data for legitimate and proportionate business purposes including:

4.1 Service Fulfilment

  • Processing orders and payments
  • Shipping, delivery, returns, and exchanges
  • Customer support and dispute resolution

4.2 Business Operations

  • Account management
  • Product and service improvement
  • Performance monitoring and analytics (in aggregated form)

4.3 Communications & Limited Marketing

  • Sending service-related updates and transactional communications
  • Providing general promotional communications where permitted
  • Improving relevance of content and user experience based on interactions

Users may opt out of promotional communications at any time.

4.4 Security & Fraud Prevention

  • Payment fraud detection
  • Chargeback prevention
  • Abuse monitoring
  • Risk assessment

4.5 Legal Compliance

  • Regulatory compliance
  • Law enforcement requests
  • Contract enforcement
  • Dispute resolution

5. Legal Basis for Processing (India Focus)

We process personal data in a manner intended to be consistent with applicable laws, including the Digital Personal Data Protection Act, 2023, based on:

  • your consent, where applicable
  • contractual necessity (order fulfilment)
  • compliance with legal obligations
  • reasonable and proportionate business purposes, including service delivery, security, and fraud prevention

Where required under applicable law, consent mechanisms may be implemented.

6. Data Sharing & Disclosure

We may share information with:

6.1 Service Providers

  • Shopify platform infrastructure
  • Payment gateways
  • Courier and logistics companies
  • IT and cloud vendors
  • Customer support providers

6.2 Business & Operational Partners

  • Service providers supporting analytics in aggregated or limited form
  • Operational partners assisting in service delivery

6.3 Legal & Compliance Authorities

  • When required by law, legal process, or regulatory request

6.4 Corporate Transactions

  • During mergers, restructuring, acquisitions, or asset transfers

We do not sell personal data as a primary business model.

7. International Data Transfers

Your data may be processed outside India (e.g., Shopify servers).

We implement:

  • contractual safeguards
  • industry-standard security measures
  • reasonable measures to ensure lawful processing

8. Cookies & Similar Technologies

We use cookies and similar technologies in a limited and proportionate manner to:

  • enable core website functionality
  • maintain session integrity and security
  • remember user preferences
  • understand aggregated usage patterns to improve performance

For detailed information, please refer to our Cookie Policy.

Disabling cookies may impact website functionality.

Zontrek does not intentionally deploy cookies for intrusive tracking or unauthorized cross-platform profiling.

9. Data Retention

We retain personal data only as long as necessary for:

  • order fulfilment
  • legal compliance
  • fraud prevention
  • accounting and tax obligations
  • business analytics (in limited or aggregated form)

Data may be retained longer where required by law or dispute resolution.

10. Data Security

We implement reasonable technical and organisational safeguards including:

  • secure servers and encryption
  • access controls
  • payment security compliance
  • fraud detection tools

However, no method of transmission over the internet is completely secure. Users share information at their own risk.

11. Your Rights (India DPDP-Aligned)

Subject to applicable law, you may request:

  • access to personal data
  • correction of inaccurate data
  • deletion (where legally permissible)
  • withdrawal of consent (Please email us at crm@zontrek.com from registered email ID)
  • restriction of processing
  • opt-out of promotional communications

We may refuse requests where:

  • required by law to retain data
  • needed for dispute resolution
  • fraud prevention purposes
  • legitimate business interests apply

Identity verification may be required before processing requests.

12. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect children’s data.
Parents or guardians may request deletion if such data is identified.

13. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for:

  • their privacy practices
  • security policies
  • content accuracy

Users should review third-party policies independently.

14. Marketing Communications

You may receive:

  • service-related communications
  • limited promotional messages

You may opt out at any time using unsubscribe links or by contacting us.

Transactional communications may still be sent.

15. Limitation of Liability

To the extent permitted by law:

  • we are not liable for indirect, incidental, or consequential damages arising from data use
  • liability, if any, is limited to the value of services purchased

Nothing excludes liability where prohibited by law.

16. Policy Updates

We may update this Privacy Policy periodically.

Updated versions will be:

  • posted on the Website
  • effective immediately unless stated otherwise

Continued use of the Services implies acknowledgment of the updated Policy.

17. Grievance Officer / Contact Details

Zontrek Private Limited
Fatak Moti Katra, 6/168
Agra, Uttar Pradesh – 282003, India

Mr. Rajendra Prasad (Customer Executive)
Email: crm@zontrek.com
Phone: +91-9997521141

We aim to acknowledge complaints within 48 hours and resolve them within reasonable timelines in accordance with applicable law.

18. Consent Declaration

By using our Services, you confirm that:

  • you have read this Privacy Policy
  • you acknowledge the data practices described herein
  • you understand your rights and obligations

Subject always to applicable statutory protections.

19. Jurisdiction & Dispute Resolution

This Privacy Policy shall be governed and construed in accordance with the laws of India.

Any dispute, claim, or controversy arising out of or relating to the use of the Website, purchase of products, or interpretation of this policy shall be subject to the exclusive jurisdiction of the competent courts located in Agra, Uttar Pradesh, India.